Update on uno services on Monday 20th December 2010 at 14.30hrs
All buses are on the road but are subject to delays for a variety of reasons:
• Due to poor state of roads there are major traffic hold ups at main town centres and major roundabouts and junctions
• The freezing temperatures are causing the air systems to freeze on some vehicles
In addition many side roads are impassable due to lack of gritting
The following sections of route are currently not being served;
602 Unable to serve Shenley due to very poor condition of Shenley Hill. Buses are operating from London Colney via Harper Lane , Radlett Road and then Park Road and vice versa. Battlers Green Estate and Aldenham Village are not being served
608/9 No service on Estate roads
621 Not serving Bricket Wood/How Wood.
622 As above
632 Still subject to congestion at London Colney roundabout
634 Operating direct into Hemel via St Albans Road (instead of Adeyfield Road)
Subject to delays due to congestion at London Colney roundabout
655 Not serving Doggetts Way , St Albans or Gateshead and Hertforde Roads in Borehamwood
659 Not serving Napsbury housing area due to treacherous roads
St Albans City services: No service to New Greens and Cottonmill Estate due to treacherous road conditions
The situation on all roads is still being monitored to restore services where it is safe to do so
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your service is shit half busses going shenley yesterday half not with no info anywhere same again today and no1 answers phone EVER
ReplyDeleteThanks for the update. It would have been useful to have had one on Saturday and Sunday though, especially as these were the worst affected days.
ReplyDeleteI must also agree with the previous comment about the telephone. What is the point in publishing a telephone number if nobody is there to answer it?
Is this your idea of customer service? If it is then I have to say that it is the worst excuse for service that I have ever encountered.
I understand that the disruptions are due to the weather and that is (for the most part) out of your control. There is however no excuse for leaving your paying customers completely clueless as to what services are (or are not) running. All it took was a simple blog update, such as this, or someone to answer the phone. If Arriva could do it then why couldn't you?